Protect Counselling is a free,
confidential support program with
independent, fully qualified professionals

Protect Counselling


Free, independent, professional support

24 hours a day, 7 days a week

Free call 1300 725 881

Protect Counselling is an independent support program operating Australia-wide for you, your workers, and their immediate family members. Counselling is free, confidential and delivered by external professionals 24 hours a day, 7 days a week.

Whilst a critical service for individuals seeking support, Protect Counselling is invaluable for employers seeking advice for assisting and referring workers and/or colleagues dealing with a range of concerns, such as:

  • Stress and pressure at work
  • Depression and anxiety
  • Substance abuse
  • Alcohol addiction
  • Gambling problems
  • Relationship issues
  • Suicide prevention
  • Bullying and harassment
  • Redundancy and restructure
  • Social isolation
  • Financial problems, or
  • Crisis management

It is important for you to promote this beneficial service to your workers, providing them with additional security and reassurance. Protect staff are available to explain the benefits of this service during a site visit, as well as provide the necessary contact information.

Protect Counselling Portal

Our online counselling portal is filled with valuable resources and information on work related and personal matters.

The portal houses newsletters, printable resources and factsheets on relatable topics such as:

  • Workplace Change
  • Family and Relationships
  • Mental Health
  • Social Isolation
  • Workplace conflict

To login to the portal, simply click on the "Protect Counselling Portal" heading above, and login using the following details:
  • Username: protect
  • Password: protect

Please note - the portal is part of Protect's overall counselling services offering. However, we strongly encourage you to call 1300 725 881 (free call) as your first priority.

Frequently Asked Questions

How do I access Protect Counselling?
Call Protect Counselling on 1300 725 881 (free call) for immediate access to our independent counselling service.

How much will it cost me?
Nothing. Protect Counselling services are free of charge to you, your workers, and their immediate family members.

Will I remain anonymous?
This is completely up to you. Protect Counselling services are strictly confidential, with no requirement to identify yourself when calling. As such, no other individual needs to be aware of your use of the service.

What can I expect when I call?
An immediate response from a highly trained team of independent professionals. A Critical Incident Response can also be organised where required.

How do I recognise a depressed or anxious person?
People experiencing anxiety or depression will find it difficult to function. You may notice that they appear lost, irritable, miserable, and/or withdrawing from family and friends.

Can I meet a counsellor near me?
Yes, Protect Counselling has access to more than 170 qualified professionals throughout Australia, including regional centres. Both male and female counsellors are available.

Do I need a referral from my GP?
No medical referral is necessary.

Where can I find further information regarding this service?
The Protect Counselling Portal (see below) contains useful information for specific counselling matters.